Your privacy is more than a legal obligation to us — it is a responsibility we take seriously. Find out exactly how club77 collects, uses, and protects the personal information of every member in Malaysia.
Important Note: This Privacy Policy describes Club77's data collection and usage practices. By using our platform, you agree to the terms stated here. Please also read Terms and Conditions which forms part of your overall agreement with club77.
Club77 ("we", "Platform") values the trust placed by every member when sharing their personal information with us. This Privacy Policy clearly explains how we handle your personal data — from the point of collection through to deletion.
We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and comply with international data protection standards. Every decision relating to personal data is made with the interests and security of our members as the priority.
This Policy applies to all users who access the Club77 website, use our mobile app, or interact with any service we offer. If you disagree with any part of this Policy, you are advised to stop using our platform.
Our Commitment: Club77 has never and will never sell your personal data to any third party for marketing or commercial purposes without your explicit consent.
Club77 collects several categories of information to enable us to provide a safe, fast, and accurate service for every member. The following are the types of data we collect:
When you use the Club77 platform, some technical information is collected automatically for security and optimisation purposes:
As part of the Know Your Customer (KYC) process, we may request copies of identification documents such as MyKad, passport or driving licence, as well as proof of address such as utility bills or bank statements. These documents are stored in a protected environment and accessed only by authorised verification staff.
Every piece of information we collect has a clear and legitimate purpose. We do not use your data for any purpose outside the scope stated below:
Important: Club77 does not use your personal data for automated profiling that could have a significant effect on your rights or interests without appropriate human review.
Club77 does not share your personal data with third parties except in the following situations, which are legally justified and operationally necessary:
Required financial information is shared with licensed and registered payment gateway providers in Malaysia to process deposits and withdrawals. All our payment providers are bound by strict data protection agreements.
Limited game session data — such as user ID and betting data — is shared with registered third-party game providers for the purpose of game operations and result verification. These providers are not permitted to use your data for independent marketing purposes.
We are required to disclose relevant information to Malaysian authorities — including Bank Negara Malaysia, the Financial Intelligence Unit, and law enforcement agencies — when mandated by law or court order.
If club77 is involved in a merger, acquisition or asset transfer, member data may be transferred as part of the business assets. You will be notified in advance and your rights will be fully protected throughout the process.
Our Guarantee: All third parties we work with are required to uphold data protection standards no lower than our own. We do not sell or rent your data to advertisers or data brokers.
Club77 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, alteration, or disclosure:
In the event of a serious data breach affecting your rights and freedoms, club77 will notify you and the relevant authorities within the timeframe required by law.
Club77 uses cookies and similar tracking technologies to enhance the user experience and ensure platform security. The following are the types of cookies we use:
These cookies are required for the platform's core functions — including maintaining your login status and securing your session. Without them, the platform cannot operate properly. You cannot opt out of essential cookies.
Saves your preferences such as language, time zone, and display settings to provide a more personalised experience on your next visit.
Helps us understand how members interact with the platform — which pages are visited most, errors encountered, and general navigation flow. This data is collected in aggregate and does not identify individuals.
You can manage or delete cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the Club77 platform. For cookie management guidance specific to your browser, please refer to the relevant browser documentation.
As a club77 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data:
| Your Rights | Description | Status |
|---|---|---|
| Right of Access | Request a copy of the personal data we hold about you | Available |
| Right to Rectification | Request correction of inaccurate or incomplete data | Available |
| Right to Erasure | Request deletion of your personal data subject to legal requirements | Available |
| Right to Restriction | Request that we restrict the processing of your data under certain circumstances | Available |
| Right to Object | Object to data processing for direct marketing purposes | Available |
| Right to Data Portability | Receive your data in a machine-readable format | Available |
To exercise any of the above rights, please contact the club77 support team via Live Chat, available 24/7. We will respond to your request within 14 business days.
Please Note: Some deletion requests may not be fully fulfilled if the data is required for legal compliance, fraud investigation or dispute resolution that is still in progress.
Club77 retains your personal data only for as long as necessary to fulfil the purpose of collection or to meet applicable legal requirements:
Once the retention period expires, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered or re-identified.
Club77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in applicable law, industry practices, or the way we operate. Any material amendments will be communicated to you via:
Minor amendments that do not affect your fundamental rights may take effect immediately. You are encouraged to review this page periodically. The "Last Updated" date at the top of this page will always reflect the latest version of our Privacy Policy.
Continued use of the club77 platform after any amendments are published constitutes acceptance of the updated terms.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, we are here to listen and assist:
Our dedicated data protection team will take your enquiry seriously and respond within 3–5 business days for general enquiries, or 14 business days for formal data rights requests.
Complaints to the Authorities: If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia, the regulatory body for personal data protection in this country.
We invest in the best technology and procedures to ensure every member's privacy is protected at all times.
All data transmitted across our network is protected with SSL 256-bit encryption — the same standard used by leading banking institutions in Malaysia.
Two-step identity verification ensures that only the legitimate account owner can access funds and make changes to account information.
Club77 has never sold, rented, or exchanged member personal data to advertisers or third-party data brokers for commercial purposes.
Our data handling practices fully comply with the Personal Data Protection Act 2010 (PDPA), which governs privacy in Malaysia.
Access, correct, or delete your data at any time through our support team. Your privacy rights are respected without any bureaucratic barriers.
Our automated monitoring system operates around the clock to detect and prevent any unauthorised access attempts to your account and data.
Answers to the most frequently asked questions by Club77 members regarding data protection and personal privacy.
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